Post Tagged with: "good business"

Seven Things Your Customers Can Do Better Than You
Business / Business Tips / Customer Service

Seven Things Your Customers Can Do Better Than You

(Here’s a Hint: They All Boil Down to “Sell Your Products and Services”) If you think your customers exist solely to “buy your stuff,” you’re missing a huge part of the picture. Bill Lee, author of The Hidden Wealth of Customers, says your customers are uniquely equipped to influence your product development, […]

The Power of Please & Thank You
100 Resources / Business / Customer Service

The Power of Please & Thank You

Eight Ways to Be a Better Customer—and Get Better Service in Return Customers wait on hold for an eternity. Complaints go unanswered. Smiles and a little extra help seem like too much to ask for these days. If you think customer service has taken a nosedive, you’re right, says Ron Kaufman—but […]

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