Post Tagged with: "Customer Service"

To Earn Love from “Digital Customers,” Follow This 5-Step Formula to Digital Transformation
Business / Business Tips / Customer Service

To Earn Love from “Digital Customers,” Follow This 5-Step Formula to Digital Transformation

Today’s customer is “digitally driven.” So, if your brand is going to thrive, digital must be at the core of what you do. Add-ons and tweaks aren’t good enough. To earn and keep customer love, you’re going to have to make sure they can access your products and services quickly […]

6 Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond)
Business / Careers and Work / Customer Service

6 Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond)

LOVE Fuels a WOW Culture: Six Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond) Want your customers to love you? You’ve got to love them first (right along with your own employees). Just in time for Valentine’s Day, Deb Boelkes explains how to create […]

The Power of “Old School” Service
Business / Customer Service

The Power of “Old School” Service

Four Reasons Your Business Should Bring It Back Companies are more tech-savvy than ever, but customers still crave old-fashioned service (albeit with a modern spin). Customer experience thought leader Joseph Michelli says that if you want your organization to thrive, you’d better go retro in your service delivery. As the […]

Learn From These Four Examples of Excellent Customer Service
Business / Business Tips / Customer Service

Learn From These Four Examples of Excellent Customer Service

By Benoît Gruber, VP Corporate Communication, Sage Enterprise Market Europe & Sage ERP X3 Think about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent “review” of […]

How Loyal Are Your Customers?
Business / Customer Service

How Loyal Are Your Customers?

Six Tips for Measuring This Crucial “Growth Predictor” Your customers may love you, but do you really know what that means for your business? Jeff Sauro explains how to measure customer loyalty—and how to use what you find to gauge the health of your company.  Sure, your company has satisfied […]

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service
Business / Business Tips / Customer Service

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service

and Fix Your Toughest Problems Once and for All For years you’ve tried to improve your customer service. You’ve trained and trained (burning through too many initiatives to count), but the results never seem to stick. You might see a surge of improvement with each new initiative—just enough to make […]

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