Post Tagged with: "customer experience"

Are You Making Your Customers Feel Special?
Business / Business Tips / Customer Service / Relationships

Are You Making Your Customers Feel Special?

Three Ways Customer Success Builds Extreme Engagement with Your Brand Capturing a customer is hard enough. Keeping that customer is even tougher. For one thing, so many competitors crowd the marketplace that consumers can quickly and easily find a cheaper, faster, sexier version of what you offer. For another, customers […]

The Power of “Old School” Service
Business / Customer Service

The Power of “Old School” Service

Four Reasons Your Business Should Bring It Back Companies are more tech-savvy than ever, but customers still crave old-fashioned service (albeit with a modern spin). Customer experience thought leader Joseph Michelli says that if you want your organization to thrive, you’d better go retro in your service delivery. As the […]

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