Worth Reading

Great New Book About Becoming an Online Business Manager
Business and Networking Resources for Women / Business Tips / Worth Reading

Great New Book About Becoming an Online Business Manager

Today I had the pleasure to interview Tina Forsyth, Author of Becoming an Online Business Manager. Here’s what we discussed: a. Tina, Why did you write this book? More and more online-based business owners are looking to hire an Online Business Manager, and are having a hard time finding people […]

Beware the “Are You Anybody?” Syndrome
Customer Service / Worth Reading

Beware the “Are You Anybody?” Syndrome

(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.) What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” These are the people who become invisible next to the […]

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