Customer Service

Business / Customer Service

Attract More Clients By Dumping the Junk

… Your PITA Clients! By Joanne S. Black If you want to attract more clients, then you need to fire the pain-in-the-ass (PITA) clients who do nothing but suck up your time and energy. You know exactly who I’m talking about — the time-wasting, buy-nothing customers.  By dumping them, you […]

ATTENTION ONLINE SHOPPERS Last Minute Rush Can Lead to Costly Mistakes
Customer Service / Holiday Gift Giving Guide / Holiday Gifts & Ideas / Online Shopping

ATTENTION ONLINE SHOPPERS Last Minute Rush Can Lead to Costly Mistakes

Five words of caution for online holiday shopping from the Illinois CPA Society  Recent Google/OTX Consumer data shows 64% of consumers have yet to complete their holiday shopping. And if 2008 shopping patterns are any indication, according to comScore Inc., the busy days for online shopping are just ahead. Last […]

Curry’s Auto Service featured on News Channel 8
Customer Service / Video

Curry’s Auto Service featured on News Channel 8

Here’s a new video by one of our readers: Judy Curry, Co-Founder and Owner Curry’s Auto Service in Sterling, VA   ABOUT THIS VIDEO: Judy Curry is co-founder, owner and vice president of marketing for Curry’s Auto Service, which operates five facilities in the metropolitan Washington, D.C., area. Spearheading an […]

Business / Customer Service / Video

The Battle for Better Customer Service

This video may not be far from the truth these days (by the way, if you are offended by off-color language, I suggest you don’t watch it ~ Those Brits have such a way with words!)   Be sure and read the following article by Sonce Reese and then you […]

Beware the “Are You Anybody?” Syndrome
Customer Service / Worth Reading

Beware the “Are You Anybody?” Syndrome

(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.) What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” These are the people who become invisible next to the […]

Business / Business Tips / Customer Service / Marketing & Sales

How To Sell Products/Services Successfully

How To Sell Products/Services Successfully by Marcella Glenn  “I know how to do that.”  You commented.  The goal is to sell irresistible products and services, and profit.  Allow a trial period for your wares.  Customers pay a percentage of the total cost, to get a product or service home.  Give […]

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