Customer Service

How Loyal Are Your Customers?
Business / Customer Service

How Loyal Are Your Customers?

Six Tips for Measuring This Crucial “Growth Predictor” Your customers may love you, but do you really know what that means for your business? Jeff Sauro explains how to measure customer loyalty—and how to use what you find to gauge the health of your company.  Sure, your company has satisfied […]

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service
Business / Business Tips / Customer Service

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service

and Fix Your Toughest Problems Once and for All For years you’ve tried to improve your customer service. You’ve trained and trained (burning through too many initiatives to count), but the results never seem to stick. You might see a surge of improvement with each new initiative—just enough to make […]

Does America Care Anymore?
Business / Customer Service / Uncategorized

Does America Care Anymore?

How We Can Change the Answer to “Yes” Our stressful, hectic, overscheduled modern lives leave little room for good old-fashioned caring. Not only does this hurt society, it’s terrible for business. Here, best-selling author Jon Gordon explains why you should stage a caring comeback in your organization—and offers 11 strategies to get you […]

Always Right: Five Risks You Must Take with Your Customers
Business / Business Tips / Customer Service

Always Right: Five Risks You Must Take with Your Customers

Many business owners are risk-averse, and for good reason. However, if you want to be successful, Tom Panaggio says there are five risks you must take when it comes to building relationships with your customers. Here’s one of business’s dirty little secrets: Many business owners prefer to keep their customers […]

Seven Things Your Customers Can Do Better Than You
Business / Business Tips / Customer Service

Seven Things Your Customers Can Do Better Than You

(Here’s a Hint: They All Boil Down to “Sell Your Products and Services”) If you think your customers exist solely to “buy your stuff,” you’re missing a huge part of the picture. Bill Lee, author of The Hidden Wealth of Customers, says your customers are uniquely equipped to influence your product development, […]

The Power of Please & Thank You
100 Resources / Business / Customer Service

The Power of Please & Thank You

Eight Ways to Be a Better Customer—and Get Better Service in Return Customers wait on hold for an eternity. Complaints go unanswered. Smiles and a little extra help seem like too much to ask for these days. If you think customer service has taken a nosedive, you’re right, says Ron Kaufman—but […]

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