Customer Service

To Earn Love from “Digital Customers,” Follow This 5-Step Formula to Digital Transformation
Business / Business Tips / Customer Service

To Earn Love from “Digital Customers,” Follow This 5-Step Formula to Digital Transformation

Today’s customer is “digitally driven.” So, if your brand is going to thrive, digital must be at the core of what you do. Add-ons and tweaks aren’t good enough. To earn and keep customer love, you’re going to have to make sure they can access your products and services quickly […]

6 Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond)
Business / Careers and Work / Customer Service

6 Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond)

LOVE Fuels a WOW Culture: Six Ways to Share the Love with Employees and Customers (on Valentine’s Day and Beyond) Want your customers to love you? You’ve got to love them first (right along with your own employees). Just in time for Valentine’s Day, Deb Boelkes explains how to create […]

Are You Making Your Customers Feel Special?
Business / Business Tips / Customer Service / Relationships

Are You Making Your Customers Feel Special?

Three Ways Customer Success Builds Extreme Engagement with Your Brand Capturing a customer is hard enough. Keeping that customer is even tougher. For one thing, so many competitors crowd the marketplace that consumers can quickly and easily find a cheaper, faster, sexier version of what you offer. For another, customers […]

The Power of “Old School” Service
Business / Customer Service

The Power of “Old School” Service

Four Reasons Your Business Should Bring It Back Companies are more tech-savvy than ever, but customers still crave old-fashioned service (albeit with a modern spin). Customer experience thought leader Joseph Michelli says that if you want your organization to thrive, you’d better go retro in your service delivery. As the […]

Learn From These Four Examples of Excellent Customer Service
Business / Business Tips / Customer Service

Learn From These Four Examples of Excellent Customer Service

By Benoît Gruber, VP Corporate Communication, Sage Enterprise Market Europe & Sage ERP X3 Think about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent “review” of […]

Dysfunctional Customer Experiences Risk Billions in Retail Losses
Business / Customer Service

Dysfunctional Customer Experiences Risk Billions in Retail Losses

More than Eight in Ten Shoppers Don’t Give Retailers the Chance to Fix a Poor Customer Experience It may seem counterintuitive, but retailers should welcome the irate shopper who vents her frustration in an animated scene on the sales floor. That’s because it’s the mistreated customer who walks out the […]

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