Customer Service

Are You Making Your Customers Feel Special?
Business / Business Tips / Customer Service / Relationships

Are You Making Your Customers Feel Special?

Three Ways Customer Success Builds Extreme Engagement with Your Brand Capturing a customer is hard enough. Keeping that customer is even tougher. For one thing, so many competitors crowd the marketplace that consumers can quickly and easily find a cheaper, faster, sexier version of what you offer. For another, customers […]

The Power of “Old School” Service
Business / Customer Service

The Power of “Old School” Service

Four Reasons Your Business Should Bring It Back Companies are more tech-savvy than ever, but customers still crave old-fashioned service (albeit with a modern spin). Customer experience thought leader Joseph Michelli says that if you want your organization to thrive, you’d better go retro in your service delivery. As the […]

Learn From These Four Examples of Excellent Customer Service
Business / Business Tips / Customer Service

Learn From These Four Examples of Excellent Customer Service

By Benoît Gruber, VP Corporate Communication, Sage Enterprise Market Europe & Sage ERP X3 Think about a time when you received amazing customer service. Now think about how rare it was that you experienced that level of customer service. In this day of social media and the omnipresent “review” of […]

Dysfunctional Customer Experiences Risk Billions in Retail Losses
Business / Customer Service

Dysfunctional Customer Experiences Risk Billions in Retail Losses

More than Eight in Ten Shoppers Don’t Give Retailers the Chance to Fix a Poor Customer Experience It may seem counterintuitive, but retailers should welcome the irate shopper who vents her frustration in an animated scene on the sales floor. That’s because it’s the mistreated customer who walks out the […]

How Loyal Are Your Customers?
Business / Customer Service

How Loyal Are Your Customers?

Six Tips for Measuring This Crucial “Growth Predictor” Your customers may love you, but do you really know what that means for your business? Jeff Sauro explains how to measure customer loyalty—and how to use what you find to gauge the health of your company.  Sure, your company has satisfied […]

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service
Business / Business Tips / Customer Service

The Year of Customer Delight: In 2015, Rewire Your Culture Around Service

and Fix Your Toughest Problems Once and for All For years you’ve tried to improve your customer service. You’ve trained and trained (burning through too many initiatives to count), but the results never seem to stick. You might see a surge of improvement with each new initiative—just enough to make […]

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