In our chaotic world, old-school teams are going the way of fax machines and desktop Rolodexes. What’s replacing them is a whole new animal—and Glenda Eoyang says we can use Adaptive Action to make these quick-coalescing, quick-dissolving groups work for us.
Ten years ago, the business world couldn’t stop talking about teams. (Remember all those slightly cheesy posters that showed rowers rowing in perfect sync or maybe just close-ups of interlocked hands?) As we saw it then, teams of smart, innovative people were how work would get done in the “organization of the future.” Well, here we are in the future, and teams—at least as we knew them then—are becoming as obsolete as fax machines and desktop Rolodexes. Why? Glenda Eoyang says it’s because, like antiquated office tools, teams were set up to fit a workplace environment that no longer exists.
“In the past we played finite games, where boundaries, goals, rules, and winning could be constant and reliable,” says Eoyang, coauthor along with Royce Holladay of Adaptive Action: Leveraging Uncertainty in Your Organization . “Back then it made sense that teams had lists of members, regular times to meet, specific goals, schedules, plans, and predictable products. Today, this kind of stability is rare. Therefore, teams built on that stability are anachronisms. They just don’t work.”
As Eoyang and Holladay explain in their book, today’s organizations don’t just play winnable games; we also engage in infinite games. Those games are characterized by many different tasks at the same time; diverse resources and skill demands; global and virtual connections; tight timelines, emergent targets; evolving rules. Radically different relationships and structures are required to accomplish complex tasks in chaotic environments.
“I experience this shift in my own life,” notes Eoyang. “Last week, I had 21 meetings, not counting the weekend. Each meeting involved different people, goals, products, timelines. Members of what Fast Company called ‘Generation Flux’ may thrive with this pace and flexibility, but I’m from a slower-paced era. Yet, I have to function in this new kind of work, and so do all the people my life intersects with in all these meetings. So how do we bridge the gap between the old way of doing business and the new?”
The answer, says Eoyang, is Adaptive Action. A model based on a cycle of three questions that are repeated again and again—What? So what? Now what?—it allows both individuals and organizations to engage intelligently with a fast-paced and uncertain world. And it helps groups come together quickly and seamlessly to accomplish tasks—then move on.
Where old-school companies depended on traditional teams to get work done, today’s more flux-friendly organizations are embracing what Eoyang has dubbed Coordinated Adaptive Action Networks, or CAANs for short.
What is a CAAN? Basically, it’s a group of individuals or institutions who recognize how a shared interest will be served by sharing resources. They come together for a short period of time, with a specific goal, to coordinate data collection (What?), understanding (So what?), and action (Now what?). After a brief encounter, the components are free to pursue other potentially fruitful CAAN engagements.
Eoyang gives the example of a hospital that was planning to add a new facility. Over time, the number of people involved in decisions—the project team—got larger and larger. Some people were waiting around for their work to be needed. Others had finished their contributions, but still were required to attend team meetings. Managing the players became a full-time job that no one wanted to do. The group met all together to consider other ways to manage their work. They created a CAAN when they:
1. Posted the current project plan online and updated it whenever plans needed to change.
2. Published detailed agendas three days before any team meeting.
3. Expected people who needed to be involved in those particular items to show up prepared to focus and work and released others from attending.
4. Supported communication among diverse players by posting minutes, questions, and conversations about relevant issues on an electronic bulletin board.
This arrangement allowed people to know what was going on but to be involved only when they had something significant to contribute.
“We are currently supporting clients in CAANs to create learning communities in schools, build coherence across prevention networks, harvest lessons from health care innovations, deliver revolutionary leadership training, and help build credible influence for a foundation. These groups use Adaptive Action in coordinated networks to accomplish challenging and complex tasks quickly, cheaply, and efficiently.”
You can, too, she insists. It is simple, even when it isn’t easy. Consider these rules to turn your stodgy teams into CAANs:
Synchronize work; don’t delegate (even more!) tasks. Traditional teams generated tasks that would be added to members’ to-do lists. Today, people’s plates are already full to overwhelming. They do not need a team to add to the workload. Instead, when a group comes together, focus on synchronizing their various work rather than creating new task lists and agendas. Align with others to leverage the tasks that are already on the list.
“A CAAN adds synergy to current work without significantly expanding demands,” says Eoyang. “For example, I discovered that a colleague was visiting the U.S. from Finland in the coming month, so we recruited him to teach us about a new technology that would accelerate the work on our project while providing feedback and support for him and his CAAN back home. Same time and same place created a synergy that would have been impossible otherwise. This CAAN produced maximum reward for everyone involved with minimum additional investment.”
Assess and exploit differences; don’t merely accommodate them. Various kinds and levels of expertise, divergent perspectives, and multicultural sensibilities mark the difference between excellent and mediocre performance. And while such diversity maximizes performance in a chaotic environment, it has to be handled wisely. Old-style teams developed skills in “managing diversity,” but that’s no longer enough. The new model is to access unique skills and features as they’re needed, use them to their fullest potential, then release the resources to serve elsewhere.
A CAAN leverages the best of people’s talents by drawing them into one project when they’re needed and sending them to another as needs change. People with special gifts and unique talents are not forced to work outside their expertise, and CAANs aren’t burdened with trying to force fit people to tasks over the long term. Meanwhile, she adds, resources that don’t fit a particular task are not wasted or ignored; they are just invested in parallel CAANs where they can make a real difference.
Move information; don’t accumulate and hoard it. A sacred service of traditional teams was to collect and document information. Too often, they became “black holes” where important information disappeared forever. The free flow of information is what allows a CAAN to come together, do its work, and move on. Negotiating opportunities, giving and getting feedback, connecting to additional resources, explaining what is (or is not) required—all these functions are central to working in a CAAN. All depend on the fast and reliable transfer of information.
Expect self-interest, not dogged loyalty. Even the most fundamental rules of the CAAN game are different from those for a team, says Eoyang. “Team members felt loyalty and commitment and identity with their mates. They would do their best to meet the needs of their team community. CAAN members have a different motive. They are committed to a larger level of performance that reaches beyond this project or this task, but they also are wisely self-interested.
“In a CAAN, people constantly gauge what they have to offer and what they have to gain from the connection,” she notes. “They get and stay involved as long as they are acknowledged for their contributions and are getting what they need. That’s not a bad thing, because CAANs are designed to organize work and maximize productivity, not to provide a sense of social connection or meet the personal and emotional needs of their members.
Even in the most chaotic of times, work will sometimes demand a stable, loyal, and familiar group of people, so teams will always have a place in the workplace, notes Eoyang. In the future, these situations will be rare because technology, economy, and environment push work to the edge of chaos, and infinite games will become the rule rather than the exception. As Eoyang describes them, CAANs provide an alternative for collaborative group work that is adapted to the flux of the future to provide the benefits of shared work and avoid the dangerous pitfalls.
“If your work has already moved into the new and emergent pattern of the infinite game, you’ll recognize the benefits and challenges of CAANs, and the idea will help you develop your adaptive capacity,” Eoyang promises. “If you struggle with the transformation of your teams, CAANs will give you a path through the chaos and into a new clarity. And if you still enjoy the comfort of traditional teams, then get ready because you will need CAANs when your world begins to rock to the GenFlux beat.”
About the Authors:
Dr. Glenda Eoyang and Royce Holladay are coauthors of Adaptive Action: Leveraging Uncertainty in Your Organization.
Glenda works with public and private organizations and communities to help them thrive in the face of overwhelming complexity and uncertainty. She is a pioneer in the field of human systems dynamics (HSD), which she founded. Through Human Systems Dynamics Institute, Glenda helps others see patterns in the chaos that surrounds them, understand the patterns in simple and powerful ways, and take practical steps to shift chaos into order. She shares her practical theories and theory-informed practices as she speaks and teaches around the globe.
Royce is a leader among HSD Associates around the world who use Adaptive Action in their work. She serves as a consultant and coach to help individuals, groups, and organizations cope with uncertainty. Well grounded in the theoretical foundations of HSD, she brings a practitioner’s voice to everyday applications. Royce’s deep understanding of the dynamics of human systems has been a springboard for the development of a number of models and methods. She has worked with colleagues to address issues such as school reform, inclusion and social justice, coherent system design, finding and sustaining peaceful solutions, strategic adaptive action, and self-reflection and growth through inquiry.