Working mainly on your strengths can ultimately make you weaker, they argue–you need to continually add new skills, not rely on what you’re already good at. And while most people assume that means they should try to turn their weaknesses into usable skills, the Sindells say that it takes too much time and effort –the ROI just isn’t there. It’s in the neglected middle skills, neither strengths nor weaknesses, that the most potent development opportunities lie. They’re close enough to being strengths that putting your energy there can offer a powerful payoff.Using assessments, exercises, and case studies, the Sindells help you identify your most promising middle skills and create a plan to turn them into strengths. In today’s work environment, not growing and stretching yourself translates into lack of innovation, stagnation, and obsolescence. Relying upon strengths is like relying upon training wheels – at a certain point you need to take them off in order to improve and grow.
T aking on Diversity: How We Can Move from Anxiety to Respect by Rupert W. Nacoste In this enlightening book, a campus “diversity doctor” relates stories that individuals have shared with him about their anxieties in situations involving people who are in some way different than themselves. Dr. Rupert W. Nacoste regularly counsels students at North Carolina State University about their problems dealing with diversity of all kinds, including of gender, race, ethnicity, and sexual-orientation. Here, he shares his most effective techniques for handling the unavoidable realities of being in a neo-diverse community, whether that means in college or America as a nation. The author’s proven “safe space” strategy can be applied to the campus, community groups, churches, and workplaces as a means to facilitate positive dialogue about diversity.
In eCommerce, how you get the product to the customer is a really important part of the puzzle. It can be summed up in one word as delivery, and when I talk about delivery I mean every aspect of it – how the customer perceives it, as well as how we can use it to increase retention and improve margins and efficiency.
Research undertaken around the world consistently shows delivery as a top cause of failure to purchase (57% of baskets were abandoned due to delivery, Royal Mail Delivery Matters 2014). So getting your delivery strategy right has a massive impact on your conversion rates. Get it right and see your sales thrive. Let’s face it we’ve all seen the impact of a free P&P weekend.