Customer Service / Worth Reading

Beware the “Are You Anybody?” Syndrome

(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.) What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded words: “Are you anybody?” These are the people who become invisible next to the […]