… Your PITA Clients! By Joanne S. Black
If you want to attract more clients, then you need to fire the pain-in-the-ass (PITA) clients who do nothing but suck up your time and energy. You know …

Five words of caution for online holiday shopping from the Illinois CPA Society 
Recent Google/OTX Consumer data shows 64% of consumers have yet to complete their holiday shopping. And if 2008 shopping patterns are any indication, …

Here’s a new video by one of our readers: Judy Curry, Co-Founder and Owner Curry’s Auto Service in Sterling, VA

ABOUT THIS VIDEO:
Judy Curry is co-founder, owner and vice president of marketing for Curry’s Auto Service, …

This video may not be far from the truth these days (by the way, if you are offended by off-color language, I suggest you don’t watch it ~ Those Brits have such a way with …

(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.)

What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded …

How To Sell Products/Services Successfully by Marcella Glenn
 ”I know how to do that.”  You commented.
 The goal is to sell irresistible products and services, and profit.
 Allow a trial period for your wares.  Customers pay a percentage …