Articles in customer service
Attract More Clients By Dumping the Junk
… Your PITA Clients! By Joanne S. Black
If you want to attract more clients, then you need to fire the pain-in-the-ass (PITA) clients who do nothing but suck up your time and energy. You know …
ATTENTION ONLINE SHOPPERS Last Minute Rush Can Lead to Costly Mistakes
Five words of caution for online holiday shopping from the Illinois CPA Society
Recent Google/OTX Consumer data shows 64% of consumers have yet to complete their holiday shopping. And if 2008 shopping patterns are any indication, …
Curry’s Auto Service featured on News Channel 8
Here’s a new video by one of our readers: Judy Curry, Co-Founder and Owner Curry’s Auto Service in Sterling, VA
ABOUT THIS VIDEO:
Judy Curry is co-founder, owner and vice president of marketing for Curry’s Auto Service, …
The Battle for Better Customer Service
This video may not be far from the truth these days (by the way, if you are offended by off-color language, I suggest you don’t watch it ~ Those Brits have such a way with …
Beware the “Are You Anybody?” Syndrome
(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.)
What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded …
How To Sell Products/Services Successfully
How To Sell Products/Services Successfully by Marcella Glenn
”I know how to do that.” You commented.
The goal is to sell irresistible products and services, and profit.
Allow a trial period for your wares. Customers pay a percentage …
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