101 More Women Bloggers to Watch for 2010
August 17, 2010 – 11:54 pm | 33 Comments

It’s that time again! Time for our Women Bloggers to Watch ~ Part 2 for 2010.
This list of inspiring and aspiring bloggers is one of our best yet. Most of the women bloggers to watch …

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Articles in customer service

ATTENTION ONLINE SHOPPERS Last Minute Rush Can Lead to Costly Mistakes
December 17, 2009 – 1:07 pm | One Comment
ATTENTION ONLINE SHOPPERS Last Minute Rush Can Lead to Costly Mistakes

Five words of caution for online holiday shopping from the Illinois CPA Society 
Recent Google/OTX Consumer data shows 64% of consumers have yet to complete their holiday shopping. And if 2008 shopping patterns are any indication, …

Curry’s Auto Service featured on News Channel 8
October 6, 2009 – 2:59 pm | One Comment
Curry’s Auto Service featured on News Channel 8

Here’s a new video by one of our readers: Judy Curry, Co-Founder and Owner Curry’s Auto Service in Sterling, VA

ABOUT THIS VIDEO:
Judy Curry is co-founder, owner and vice president of marketing for Curry’s Auto Service, …

The Battle for Better Customer Service
September 12, 2009 – 1:15 am | No Comment
The Battle for Better Customer Service

This video may not be far from the truth these days (by the way, if you are offended by off-color language, I suggest you don’t watch it ~ Those Brits have such a way with …

Beware the “Are You Anybody?” Syndrome
September 24, 2008 – 8:43 am | No Comment
Beware the “Are You Anybody?” Syndrome

(Excerpted with permission from The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008) by Donna Cutting.)

What Not-So-Recognizable Actor at a movie premier or member of a celebrity’s entourage hasn’t heard those dreaded …

How To Sell Products/Services Successfully
August 13, 2008 – 8:36 am | No Comment

How To Sell Products/Services Successfully by Marcella Glenn
 ”I know how to do that.”  You commented.
 The goal is to sell irresistible products and services, and profit.
 Allow a trial period for your wares.  Customers pay a percentage …